Terms of service

Last updated: September 28, 2026

Overview

This website, still11.com, is operated by Still11.com ("we," "us," or "our"). By visiting our site or purchasing from us, you agree to these Terms of Service ("Terms"), together with the policies referenced here, including our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree, please do not use the site. Our store is hosted on Shopify, which provides the online e-commerce platform we use to sell our products.

1. Eligibility

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have that person's consent to use the site. You may not use our products or site for any illegal or unauthorized purpose.

2. Products and descriptions

We sell incense, incense holders, and related accessories. We try to describe and display our products as accurately as possible. Because many items are handmade or made from natural materials, color, grain, scent, and size may vary slightly from the photos, and screen displays may differ. We do not warrant that product descriptions or other content are error-free.

3. Product safety

Incense produces an open flame and smoke. Always burn incense on a heat-resistant holder, away from flammable materials, children, and pets, in a well-ventilated area, and never leave burning incense unattended. Stop use if you experience irritation. You are responsible for the safe use of the products you purchase.

4. Pricing and availability

All prices are in U.S. dollars and are subject to change without notice. We may modify or discontinue products at any time. We are not liable to you or any third party for any price change, suspension, or discontinuation.

5. Orders and billing

We reserve the right to refuse or cancel any order, including orders that appear to be placed by dealers or resellers, orders with suspected fraud, or orders affected by a pricing or listing error. If we cancel an order after you have been charged, we will refund the full amount. You agree to provide current, complete, and accurate purchase and account information.

6. Shipping, returns, and refunds

Shipping is governed by our Shipping Policy. We do not accept returns or exchanges; refunds and replacements for damaged, defective, wrong, or lost items are handled as described in our Refund Policy.

7. Errors and omissions

Occasionally the site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct them and to update information or cancel orders at any time without prior notice, including after you have submitted your order.

8. Third-party tools and links

The site may include links to, or tools provided by, third parties. We do not control and are not responsible for third-party content, products, or services. Please review third parties' policies before engaging with them.

9. Your submissions

If you send us reviews, comments, ideas, or other materials, you grant us a non-exclusive, royalty-free right to use, edit, and publish them in connection with our business. You agree that your submissions will not be unlawful, abusive, or infringe anyone's rights.

10. Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Prohibited uses

You may not use the site to violate any law; infringe intellectual property rights; harass or harm others; submit false information; upload viruses or malicious code; collect others' personal information; scrape or spam; or interfere with the security or operation of the site.

12. Intellectual property

All content on this site, including text, images, logos, and product designs, belongs to Still11.com or its licensors and may not be copied or used without our written permission.

13. Disclaimer of warranties and limitation of liability

The site and all products are provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law. We do not guarantee that the site will be uninterrupted or error-free. To the maximum extent permitted by law, Still11.com and its owners, employees, and suppliers are not liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products, and our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Still11.com from any claim or demand, including reasonable attorneys' fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.

15. Severability and termination

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms remain effective until terminated by you or us. We may terminate your access to the site at any time if you fail to comply with these Terms.

16. Governing law

These Terms are governed by the laws of the State of California and the United States, without regard to conflict-of-law principles.

17. Changes to these Terms

We may update these Terms at any time by posting the revised version on this page. Your continued use of the site after changes are posted means you accept them.

18. Contact

Questions about these Terms? Email us at stillandroot@gmail.com or write to us at 720 41st Ave #12, San Francisco, CA 94121, United States.